Practice questions area

Frequently asked questions

How can I order my medications?

You can use the NHS app, Airmid app or SystmOnline to order your repeat medications, please see the information on Prescriptions – Affinity Care

You can also order your medication by bringing your repeat prescription form to reception, you should have received one in your previous prescription collection from the chemist. If you do not have a prescription form you can collect a blank one from reception, please make sure to fill out your details and provide the name of each medication you wish to order.

If your medication are not on repeat you there is an additional notes section for you to manually type in your request. If it’s a medication you have regularly but is not yet on your repeats list please let us know and we can ask our in-house Pharmacy Team to add it to your repeats list.

Please be aware we cannot take prescription requests over the telephone, reception are not clinically trained so are not allowed to take verbal requests for medication. They cannot provide the name of a medication for you; please ensure you have the name of your medication before you request.

How do I book a GP appointment?

To book a GP appointment please ring your GP practice any morning from 08:00am. If there are more than 10 calls queuing you can use our call back system if you cannot wait in the phone queue, this means that we will ring you back when we get to your position in the queue.

If you don’t need a GP appointment but would like some advice you can use our E-consultation service provided on our website, this opens from 14:00 – 20:00pm Monday to Friday. You do not need to register for this service just press the big eConsult logo on our home page

eConsult

We work with other GP practices around Bradford who provide Extended Access telephone consultations for evening and weekend appointments, you can pre-book these telephone appointments with a receptionist, please ring your local GP practice to book into our Extended Access telephone appointments.

Did you know your local pharmacy can also provide private consultations for you? If you have any acute problems that the pharmacy can help with our reception team can refer you to a local pharmacy of your choice for an appointment on the day. If the pharmacy are unable to help they will refer you right back to us for an appointment with a GP.

Why can’t I see my GP?

Our GPs are working as they normally did prior to the Covid-19 pandemic, we currently offer telephone triage appointments for all GPs and ACPs. The clinician will ring you first to discuss your medical problem then if they feel they need to see you, they will invite you in for an appointment the same day.

What time do the phone lines open?

Our phone lines open from 8am to book in for appointments. To speak to our reception team about other queries, please call after 10am. The phones lines for our other teams differ:

Vaccination & Immunisations team: 01274 424001, open 09:00-15:00 Monday to Friday

Care Co-ordinator team: 01274 699835, open 09:00-16:00 Monday to Friday
Option 1: Diabetes
Option 2: Hypertension annual review
Option 3: Respiratory (COPD, asthma, spirometry) & smears

Why does it take so long to get through on the phones?

Our phones lines are very busy and we have lots of team members on the phones at all times to help answer your call as fast as possible. Please make use of all the other ways of getting in touch if you have a query, use the information on our website and our FAQ page. You can send a message to reception if you have registered for the Airmid app

Online services – Affinity Care

Our calls can take a bit longer as we care navigate every patient to the appropriate care providers to ensure their problem is dealt with correctly.

I can’t make my appointment; how do I cancel it?

If you need to cancel your appointment please let us know, you can ring us or alternatively you can send a text message to the phone number on your appointment reminder message with the word CANCEL and this will notify us to cancel your appointment.

You can also cancel your appointment via the Airmid app.

Why can’t I book GP appointments in advance?

Appointments booked in advance have a higher rate of DNAs (where patients do not attend their appointment). Also we often find that patients fail to cancel appointments that are booked in advance if the problem resolves itself.

Do I still have to wear a face mask or face covering?

You no longer need to wear a face mask or face covering in our practices if you don’t want to, all our staff in patient facing roles will be wearing a face mask for staff and patient safety. Face masks will still be available in all practices if you require one

I haven’t heard about my referral yet, who do I contact?

Depending on where you have been referred waiting times can differ but you can chase up your referral appointment via the following contact numbers:

Patient booking Service for Bradford 01274 274274
Physio appointments Bradford 01274 365277
Yorkshire Clinic NHS 01274 365499
Airedale General Appointments Office 01535 292616

Calderdale and Huddersfield appointments office 01484 355370
Leeds Appointments office 0113 518 1823
Podiatry appointments 01274 221165

BRI switchboard 01274 542200
Calderdale/Huddersfield 01422 357171

How can I book my Covid vaccine booster?

We are currently finalising plans and ordering vaccines to prepare for the booster vaccine programme.

We will be starting to invite eligible patients as soon as we can. Please note that you will not be eligible for a booster until 6 months after your 2nd dose of the vaccine.

Please ensure that the surgery has your correct mobile number and that you have consented to text messages so that you receive our invite.

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How do I get bereavement support?

View our bereavement page

How can I order a mobility aid?

If you need a mobility aid, one of the practice clinicians will need to review your request and create a referral. Please click e-Consult to start this process.

How do I order hospital transport?

Please ring Patient Transport Services on 0333 130 0512, the team there will ask you some questions about the care you need and your appointment details.

Patient Transport Service (PTS)

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