Listening to the patient voice
We are constantly looking to improve the services we offer our patients against the back drop of major changes within the NHS.
One way in which we can ensure we are working on the right things is to ask you, our patients.
See our Patient Charter
We aim to provide a modern, effective, caring service without losing the traditional concept of family medicine.
Under our patients’ charter
- You can expect pleasant and easily accessible premises.
- You can expect a repeat prescription, if appropriate, within 48 hours.
- You can expect confidentiality to be maintained at all times.
- You should not expect the doctors to automatically issue a prescription at every consultation.
- You can expect to be referred to a hospital or special unit if appropriate.
- You can expect to be offered appropriate advice on staying healthy and avoiding illness, together with the relevant information on self-help for minor illness.
- You can expect the practice to be committed to ongoing training for all personnel.
- You can expect the staff to be polite, helpful and efficient.
- If acutely ill, you can expect to be seen the same day.
- You can expect the practice to have a structured complaints procedure.
With these rights come responsibilities
- You have a responsibility to show consideration to the staff.
- You have a responsibility to only request home visits when absolutely necessary.
- You have a responsibility to keep appointments unless adequate notice has been given to the contrary.
- You have a responsibility to adhere to the policy for repeat prescriptions.
- You have a responsibility to recognise consultations are for one person only
We need young people, workers, retirees, people with long term conditions and people from all ethnic groups. People like you who are patients at one of our practices.
We would like a core group of patient members who will meet with the practice team a few times a year. Refreshments will be provided by the practice and any travel expenses will be reimbursed.
We also wish to create a larger group of patients whom we can contact occasionally via email or invite to a video conference call (like Skype or Zoom) in order to ask a question or two and gain valuable feedback.
What a PPG can achieve?
- Offer patient feedback about their experiences with the surgery
- Help the practice improve their services
- Help the practice make the best use of their resources
- Improve communication
- Help to promote good health
- Influence decisions about which services are provided
- Offer practical support to the practice
What a PPG is NOT for?
- A forum for complaints
- A fundraising organisation
- A time consuming activity